zz73

1

Только-что попробовал общаться с поддержкой.Все получилось с седьмого раза,купонов пять на скидку 15% надавали.Версия игры обычная,не расширенная,брал в магазине за 550 руб.Ниже переписка:

Priyanka: Thanks for contacting EA Help! My name is Priyanka how may I help you?
you: Hello
you: I have pre-order Battlefield 3 in Origin, but still did not get Back to Karkand, I thought i would get it when it comes out, but this did not happen
Priyanka: Okay I certainly understand your concern, let me see what I can find out for you.
you: ok
Priyanka: May I have your game code?
you: здесь код из коробки
Priyanka: Thank you
Priyanka: Please give me just a moment while I look into this further.
you: Okay
Priyanka: Thanks for waiting. I appreciate your patience. I have checked your account details and found that you have the Standard edition of game. I would request you to purchase the expansion pack from http://store.origin.com to get the access of Back to Karkand.”
you: But me have assured that it DLC
Priyanka: Where did you purchase the game from?
you: ORIGIN
Priyanka: May I have your origin order number?
you: I do not know the order number. My friend made a pre-order my E-mail as a gift
Priyanka: Please give me just a moment while I look into this further.
you: ok, i wait
Priyanka: May I have your email address?
you: мое@мыло.ru
Priyanka: Please let me know your first and last name?
you: Вася Пупкин
Priyanka: Thank you
you: No problems ;)
Priyanka: I have checked your account and found you have purchased the Standard Edition, I'm sorry but the Karkand version is entitled for Limited edition only.
you: Help me, after all it was got as DLC
Priyanka: Making an exception to you, I'm going to give you access to Karkand version.
you: *smiles*
Priyanka: I have made some necessary changes on your account. Please logout from the Battlelog and re-login in, you’ll be able to access the Expansion.
Priyanka: Please check it and let me know, if it is working for you? I’m waiting for your response.” I will keep my fingers crossed for you till then.
you: one ninute
Priyanka: I really thank you for your time. In the meantime, please allow me to offer you a Discount code that should allow you a 15% Discount on Origin. The code GLZYC-EAPAL-IVPPS can be redeemed at: http://store.origin.com and is valid till (Last day of the Calender month) on released games (except Pre-orders and new releases).
Priyanka: Sure
Priyanka: Is that working for you?
you: Perfectly, all has turned out. thank you very much!!!
Priyanka: Its my pleasure. Is there anything further I may assist you with today?
Priyanka: Thank you so much. I would greatly appreciate if you can take some time to complete the survey which you have received in your email. I would greatly appreciate feedback if I've done what I can to resolve your issue.
you: okey?thenk you
Priyanka: I'm glad that I was able to help you. It wouldn't have been possible without your co-operation.
Priyanka: Have a wonderful day
Priyanka: Bye and take care
Priyanka: Smiles